Job Description

Position Summary

Senior Client Support Analysts are a key and valuable link between our product & services offerings and our customers. Combining a valuable knowledge of capital markets and Content, with understanding of our products. CSAs will be responsible for providing Market Data support for LSEG Sales, Buy side trading, brokerage & exchange clients on multiple global and domestic workstations and various financial applications & content.
Client Support Analyst will respond to incoming Client questions regarding Refinitiv products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers.

Essential Day-to-Day Responsibilities
- Primary role is to work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks to assist with navigation,



LSEG products and assisting with data search and identifying any data errors, assisting in building portfolios and portfolio analysis/maintenance. This could entail escalating/referring the problem to a "Content" support group or the technical support desk.
- Basic skills to Interpret and analyse the equity market requirements and provide right resolutions and workarounds in specific situations.
- Help Customers realize full potential of the application and provide references & solutions to maximize application utilization.
- Deliver solutions to customer application questions with regards to navigation, functionality, content, data quality & entitlements using LSEG Products.
- Collaborate with various LSEG departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems
- Closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Acc

📌 Senior Analyst (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru