ROLES AND RESPONSIBILITIES:
· Deliver cutting-edge solutions based on user requirements and Product Vision.
· Assess, initiate, prioritize, refine, and drive appropriate technology solutions
Research to neutralize competition and create well-defined product backlog.
· Develop and maintain a product roadmap for his/her delivery area that synthesizes the needs of business customers over the long and short term. Manage delivery expectations with customers
· Create, and groom a backlog of well-formed stories for implementation by the area’s scrum team
· Manage and communicate tradeoff decisions between scope (value / expected ROI) and schedule (higher operating expense in longer release cycles)
· Effectively negotiate with business and IT stakeholders to prioritize work to be delivered by the Agile Scrum Team each sprint
· Excellent written and verbal business and technical communication skills, working comfortably and ably with stakeholders at the department or division level
· Must review technical solutions for compliance with business processes and objectives,
as well as IT standards
· Work diligently and proactively to research, respond and resolve customer issues promptly
· Manage to the definitions of done from feature acceptance criteria to release to ship working software to aligned business values
· Identify trends and opportunities for process optimization, process redesign, or development of new process/policies
DESIRED SKILLS:
§ Project management skills- Planning, Organizing, Risk identification and mitigation, delivery quality and timelines
§ Business analysis, critical thinking, conflict management and problem-solving skills
§ Excellent verbal and written communication for influencing and leading customer-facing engagements
§ Strong Technical background
§ Knowledge of global best practices in CRM space.
§ Experience in BFSI domain shall be preferred.
§ Knowledge of web applications, databases (preferably Oracle), SQL
§ Strong knowledge in information tech