This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist - L0 based in India.

This role offers an opportunity to join a customer-focused product team supporting users across global markets.
You will help customers successfully adopt and use a software platform by providing timely and thoughtful assistance.
The position combines customer communication, technical troubleshooting, and product improvement insights.
You will work closely with internal teams to identify user challenges and contribute to enhancing the overall experience.
The role is ideal for someone who enjoys solving problems, learning new technologies, and interacting with diverse users.
You will operate in a quick-paced environment where your feedback directly influences product success.

Accountabilities:
- Provide customer support through live chat, calls, and emails, ensuring users receive clear, helpful, and efficient solutions.




- Assist global e-commerce business owners in setting up and successfully using the product to achieve their business goals.
- Understand customer workflows, identify challenges, and guide users through product features and best practices.
- Document, categorize, and escalate technical issues and product requests to the appropriate internal teams.
- Analyze customer interactions and product usage patterns to identify activation barriers and suggest UI/UX improvements.
- Collaborate with product teams by sharing customer feedback, insights, and recommendations to improve the overall user experience.

Requirements:
- 0+ years of experience in customer support, customer service, or a related role, with a strong interest in helping users succeed.
- Excellent communication skills and the ability to engage with customers from diverse cultural and professional backgrounds.
- Strong problem-solving abilities with a customer-first mindset and attention to detail.
- Basic knowledge of

📌 Product Support Specialist (India)
🏢 Jobgether
📍 India