About CGI
Founded in 1976, CGI is among the world's largest independent IT and business consulting services firms. With 94,000 consultants and professionals globally, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services, and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion, and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: ServiceNow Architect
Position: Associate Consultant
Experience: 9 to 15 years
Category: IT Infra
Job location: Bangalore
Shift: Rotational Shift
Position ID: J0626-1825
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelor’s or master’s degree in computer science, Engineering, or a related field.
Role Overview
We are seeking an experienced ServiceNow Architect to lead the design, architecture, and implementation of enterprise grade ServiceNow solutions. The role requires deep expertise in ITOM (Event Management), AI driven capabilities such as Now Assist and AI Control Tower (AICT), and overall platform governance.
The ideal candidate will drive end to end architecture strategy, ensure scalability, integrate AI powered automation, and align ServiceNow implementations with business objectives.
. Define and own the ServiceNow architecture roadmap.
. Design scalable, secure, and high performing solutions across ITSM, ITOM, and AI modules.
. Establish design principles, governance frameworks, and best practices.
. Lead platform modernization with AI first and automation centric approaches.
2. ITOM & Event Management
. Architect and implement ServiceNow Event Management so