* Overall responsibility for activities at a Vi store spanning customer
service, store-level sales and revenue targets across all products (voice –
post-paid/ prepaid, data etc.)
* Execute marketing promotions, display and store experience schemes
Key Result Areas/ Accountabilities
Sales
* Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS,
handsets etc.) at a Vi store
* Ensure and monitor quality of acquisition through the store
* Revenue -Deliver revenue targets for the store
* Increase revenue per footfall by aiding customers’ purchase decisions
RoI
* Achieve profitability (Return on investment) targets for the store
* Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
* Manage churn and achieve customer satisfaction for walk-in customers
Store Management
* Ensure adherence to store processes in terms of documentation and systems
* Ensure infrastructure / store upkeep
* Maintain availability of stock at the store while adhering to norms
* Ensure appropriate placement of pop-ups and product displays at store
Marketing
* Execute marketing, branding and promotion activities
* Ensure fliers/ brand POS are available at store
* Resolve channel-specific issues within specific timelines
People
* Resolve store-specific issues within specific timelines
* Keep employee-retention and motivation levels high through regular reviews
and performance streamlining of both on-roll and off-roll employees
* Identify gaps in performance of immediate team and ensure training to bridge
the same
HSW Compliance
* Ensure that the HSW norms are adhered to
Core Competencies, Knowledge, Experience
Critical Success Factors
* Continuous Learning & Empowering Talent
* Building Team Commitment
* Leads Decision Making & Delivering Results