ABOUT IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of
South Asia's largest and most iconic hospitality companies. With a legacy of
over 120 years, we are dedicated to delivering exceptional experiences to our
guests through our diverse portfolio of hotels, resorts, and palaces.

CAREERS AT IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to
fostering a dynamic work setting that encourages innovation, collaboration,
and personal growth. Join us in creating memorable experiences and shaping the
future of hospitality. Explore exciting career opportunities with us and be a
part of a vibrant team that values passion, excellence, and diversity.

JOB OBJECTIVE

To ensure the smooth and effective operation of the Front Office department and
Co-ordination with various other departments in order to ensure personalized,
prompt and flawless service to all guests. The position will also act a as a One
Point Contact for all the in-house guests, in-case of guest requests, complaints
or any other feedback.





ESSENTIAL JOB TASKS

'*Develops and Sustains productive customer relationships, actively seeking
information to understand and address guests' needs.

*Prepares reports of guest feedback on TrustYou (Guest Email Feedback System)
and on Social Media Platforms and ensures appropriate corrective action is taken
in consultation with Front Office Manager.

*Facilitates the development of creative solutions to overcome obstacles and
ensures implementation to continually improve guest satisfaction results.

*Reviews arrival list every day and ensures guest preferences of repeat guests,
VIPs, Inner-circle and Chambers members are communicated and delivered by the
concerned departments.

AREAS OF RESPONSIBILITY

Planning

*Develops specific goals and plans to prioritize, organize, and accomplish your
work.

*Assists the Front Office Manager in implementing the annual plan using the TBEM
framework, linking the depart

📌 Duty Manager (India)
🏢 theindianhP2
📍 India