This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead, IT Service Operations based in India.

This role offers the opportunity to lead critical service management activities within a high-availability cloud environment supporting business-critical applications. The position focuses on ensuring operational excellence, resolving complex technical challenges, and improving application reliability. You will collaborate closely with global teams across development, product, infrastructure, and support functions. The role combines technical expertise, incident management, proactive monitoring, and continuous improvement initiatives. You will contribute to service quality, customer satisfaction, and operational resilience while working with modern technologies and agile practices. This is an ideal prospect for an experienced IT professional who enjoys solving complex problems and driving impactful improvements.

Accountabilities:

The Lead, IT Service Operations will be responsible for ensuring the stability,



performance, and continuous improvement of enterprise applications and service management processes. The role requires strong technical ownership, cross-functional collaboration, and the ability to manage operational priorities in a fast-paced technology environment.
- Investigate, analyze, and resolve complex application and infrastructure issues using technical expertise and structured troubleshooting approaches.
- Collaborate with development, product, infrastructure, and delivery teams to support escalations and ensure effective issue resolution.
- Implement and monitor system health checks to proactively identify risks, initiate incident management processes, and minimize service disruptions.
- Drive business continuity and disaster recovery activities to strengthen operational resilience across supported products.
- Partner with product and delivery teams to ensure service readin

📌 Lead, IT Service Operations (India)
🏢 Jobgether
📍 India