Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership.
It is India’s leading telecom service provider. The Company provides pan India
Voice and Data services across 2G, 3G and 4G platform. With the large spectrum
portfolio to support the growing demand for data and voice, the company is
committed to deliver delightful customer experiences and contribute towards
creating a truly ‘Digital India’ by enabling millions of citizens to connect and
build a better tomorrow. The Company is developing infrastructure to introduce
newer and smarter technologies, making both retail and enterprise customers
future ready with innovative offerings, conveniently accessible through an
ecosystem of digital channels as well as extensive on-ground presence. The
Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange
(BSE) in India.
Role
Field Executive – Retentions & Collections
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Guwahati, ANE Circle
Job Purpose
* Drive assigned Retention & collection agencies for delivery of KPIs.
* Ensure SLA delivery with complete adherence to Code of Conduct.
* The job involves to Drive Agencies for Retention, Collection, Provision roll
back and Involuntary churn and deliver the targets.
* Required do regular visits to the agencies and field on regular basis to
review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
* Drive assigned Retention & Collection agencies for delivery of KPIs.
* Ensure SLA delivery with complete adherence to Code of Conduct.
* Develop and plan infrastructure at agency as per allocation and forecast.
* Ensuring all reports and feedbacks are well maintained at the agencies and
they are utilized for taking subsequent action in portfolio.
* Have a solid governance process for Retained cases, Field visit, receipt
book audits, I cards register, Cash register, COC and HSW.
* Do regular field visit wit