Role

National Account Manager

Band

M2

Location

Mumbai

Job Purpose

* To manage the National customer relationship for Mumbai HQ accounts
* Build Relationship with the Key Buying centre ( C- Levels) to influence deals
Nationally
* Drive profitable revenue growth
* Deliver the best in class customer experience to our customers
* Ring fencing customer base, acquiring recent customers.
* Increased market share from integrated product, service, mobile solution
offerings, and fixed data product, WAN, LAN, SIP, WiFi, Data centre, IOT etc

Key Result Areas/Accountabilities

Revenue and New business

* Deliver Revenue / TCV growth target in line with the DB
* Create opportunities for participation in Large deals
* C – Level Customer stakeholder engagement and escalation contact for all
customer experience
* Engagement with various stakeholders to deliver the revenue growth for
strategic accounts
* Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD-
WAN, MPLS, IOT, Fixed Voice, Mobility, etc




* Drive Digital Workshops with cross functional teams of customer

Engagement

* Own multi touch points and engagements in Customer organisation and
internally
* Expand the buying centre and engage with multiple contacts ( not limiting to
Procurement, IT, Admin)
* Engage cross functionally to deliver a quality experience to the Customer
* Manage virtual teams including delivery, solution, service, collections
* Ensure governance of QBR’s and other reviews with customer
* Develop deep understanding of the customer telecom spend and our Share of
Wallet (SOW).

Process Management

* Build discipline of usage of internal tools like 1SF/ ESMS as appropriate
and maintain forecast accuracy
* Adherence of sales processes including tariff approvals, Bid management,
order management, A/c enlistment etc.
* Ensure correct forecasting and commits as per DB target
* Maintain at least 4X funnel (X being DB Target)

Core Competencies, Knowledge, Experience

Competencies

* Exper

📌 AGM - National Accounts (Mumbai)
🏢 Vodafoneidea
📍 Mumbai