Job Title: GM / Chief Operations Officer (COO)
Location: Chennai (On-site)
Experience:15-26 years
Reports To: Managing Director / Board
About the Company:
Our client is an internationally established engineering consultancy with 500+ engineers and detailers across 5 countries. We deliver BIM enabled engineering services, for example Structural or MEP engineering for buildings and infrastructure projects.
With our 2 business lines „Virtual Technical Office” and „End-to-end” we offer tailored-made engineering solutions or fully integrated project planning and supervision.
Role Overview:
Own full operational P&L; and lead end-to-end delivery, scalability, digital transformation, and organizational growth for a large engineering/BIM services firm serving international markets.
Key Responsibilities
1. P&L; & Growth
Own revenue, margins, and EBITDA.
Drive growth via utilization (>88%), pricing, current services,
and market expansion.
Achieve annual EBITDA targets.
2. Delivery & Client Excellence
Ensure 100% on-time delivery with zero critical defects.
Maintain NPS >75.
Lead governance, quality frameworks, and key client escalations.
3. Capacity & Efficiency
Scale operations through workforce planning and training.
Optimize pyramid structure and salary cost ratios.
4. Process & Digital Transformation
Lead automation (Tekla, Revit, Python, Power BI, ERP).
Implement ISO 9001, ISO 27001, CMMI-equivalent systems.
Drive BIM automation, cloud collaboration, AI-based QA tools.
5. Leadership
Build strong second-line leadership.
Establish KPI-driven, high-performance culture.
Maintain senior attrition