This is a remote position.
Student Operations Executive, India Remote (India) | Full time Also searched as: Customer Operations Executive, Customer Support Executive, Customer Care Executive, Billing Operations Executive, Student Support Executive When a parent writes in worried about a payment or an enrolment, do you want to be the person who actually resolves it, accurately, warmly, and on the first reply?
On a typical day you might clear the overnight queue with a first response inside fifteen minutes on each one, work a set of refund and credit queries to a clean close, set up a payment plan and update the family's record, and finish the day with your queue at zero.
About Contour
We started in 2020 with a handful of students and a belief that great education should not be out of reach. Today we operate across three brands with 8,000+ students and 425+ team members: roughly 100 in India and 325 onshore in Australia. The India team runs publishing, student experience, CRM and technology, operations, and people and culture.




You are often the last touchpoint before a family's concern is resolved. Every response you send represents Contour's standard, and it is usually about their money or their child's enrollment.
About This Role
You work Contour's student and parent queries and get each one actually resolved. This sits in the customer experience block, which spans billing, service, and student experience. Billing is the most built-out discipline, so a lot of the work is auto-debits, refunds, credits, payment plans, subject changes, and un enrollments, but the standard is the same whichever pod you join: the family's concern is handled, not just answered.
The one number that matters is Resolution Integrity: the query is resolved for the family, at first attempt. That means three things together, and they are the shape of the job. It is accurate and complete: the right answer, every process step done, nothing left for the family to chase later. It is fast: a human fi

📌 Student Operations Executive (India)
🏢 Contour Education
📍 India