Job Description:

Description:

Are you passionate for IT topics and interested in operating and improving the
Applications’

Portfolio of our customer?

We are looking for an experienced IT Operations Specialist familiar with ITIL
processes and KPIs

and a broad Knowledge of Information Management. You will work in a highly
motivated,

international team and in close contact with the business and supporting the
external partners.

You should be open to current experiences and challenges in an agile, international
and

multicultural environment.

Needs to follow the software development & operations processes by using
dedicated tools and ensuring the on-time, quality delivery of software releases
independently.

Qualification & Experience:

Engineering graduate

3-5 years of experience in overall IT exp

* 2-4 years VDI troubleshooting (VMware, Horizon, Citrix)

* 3-5 years Good Hands-on experience on IT Operations

* 3-5 years of experience in Incident, Problem, Change Management and Knowledge
Management

* 2-4 years of Business process analysis





* 1-2 years of subcontractor management experience

Certification in ITIL

Agile/ SAFe project methodologies

Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs..

Experience on application support and maintenance, bug fixes, L2 & L3 support
for software products.

Experienced in collaborating with internal and external stakeholders
transnationally

Preferred skills like Change Support, Documentation Production, Eco-design of
Digital Services, Export Control Basics

Quality management awareness

Responsibilities:

* Perform root cause analysis for critical incidents & trend analysis for
proactive measures

* Report in Airbus defined template and fill all details

* Individual & proactive Way of Working. Experienced in collaborating with
internal and external stakeholders, adaptation and learning of the business
processes speak of the customer especially around AIRBUS PLM application.

* Autonomy with

📌 IT Operations Specialist (Bengaluru)
🏢 Airbus
📍 Bengaluru