About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries,
McDonald’s Corporation has corporate opportunities in Hyderabad. Our global
offices serve as agile innovation and operations hubs, designed to expand
McDonald's global talent base and in-house expertise. Our new office in
Hyderabad will bring together knowledge across business, technology, analytics,
and AI, accelerating our ability to deliver impactful solutions for the business
and our customers across the globe.

JOB OVERVIEW

We are seeking a Demand Manager within the People Excellence (PEX) team,
responsible for managing and executing demand intake, prioritization, and change
control processes for PEX services in alignment with Enterprise Service
Management (ESM) standards.

Reporting directly into the function, this role acts as the primary liaison
between PEX stakeholders and the Central ESM Demand & Governance team, ensuring
new demand, enhancements, and changes are scoped, assessed, prioritized, and
executed in a consistent, transparent, and data‑driven manner.





This role plays a critical part in balancing functional priorities, enterprise
standards, and delivery capacity, enabling informed decision‑making and
effective execution of PEX initiatives across the service lifecycle.

DUTIES

* Serve as the primary owner of demand intake and coordination for PEX
services, ensuring all requests are captured, assessed, and tracked
consistently.
* Partner with PEX service owners and stakeholders to scope, clarify, and frame
demand requests and ensure demand aligns with PEX priorities, enterprise
strategy, and ESM standards.
* Participate in and support enterprise and functional governance forums,
representing PEX demand and priorities.
* Maintain the PEX demand backlog and pipeline, including status, aging,
dependencies, and throughput.
* Ensure demand records remain current, standardized, and visible within
ServiceNow or other approved tools.
* Identify demand trend

📌 Manager, Service Management (Hyderabad)
🏢 McDonald's
📍 Hyderabad