Voice Process Executive Taking calls for sales services Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: Job Description/: The Voice Process Executive serves as our operations' main "Voice of the Company" and front/-line customer service representative. Your main goal is to speak with clients and consumers directly over the phone, while data analysts examine service metrics and strategic planners establish performance standards. With the utmost professionalism, sensitivity, and speed, you will handle complicated issues, provide clarification on billing, assist clients with technical troubleshooting, or oversee focused outbound outreach initiatives. As the "Guardian of First Call Resolution /(FCR/), Customer Satisfaction /(CSAT/),



and Brand Loyalty," you assume direct responsibility for overseeing in/-the/-moment discussions and precisely recording client information in our tracking systems. Key Skills/: Outstanding Verbal Communication/: Excellent spoken language fluency, precise pronunciation, and expert tone management to convey ideas clearly and effortlessly. Active Listening & Empathy/: The ability to listen intently, determine the customer's actual emotional and functional needs, and patiently lead the conversation Rapid/-Paced Multitasking/: The capacity to search database files, type notes, and have a phone conversation with a customer at the same time. Basic Technical & Troubleshooting Intuition/: Proficiency with computers, browser tab navigation, call center software management, and typical office suites. Experience/: 3 to 7 yrs Location/: Chennai Salary/: Based on Previous Work Experience Interested Candidates can apply for this position by sending your CV along with your inform

📌 Voice Process Executive Taking calls for sales services (Chennai)
🏢 GS Infotech
📍 Chennai