Mixed Voice System Role Semi/-Voice Process Executive Job Description Experience/: 0 to 3 yrs Salary/: Based on Company Norms Education/: Any Basic Degree Location/: In And Around Chennai Your Duties/: Blended Omni/-Channel Support/: Oversee a flowing queue of incoming customer service tickets, answering preliminary questions via written digital channels and starting brief outbound conversations when identification verification or sophisticated clarification are needed. High/-Fidelity InteractionLogging/: Ensure that all verbal agreements, callback results, and email thread data are accurately recorded in the CRM application. Data Validation & Back/-Office Processing/: Manage live customer engagement queues in addition to systematic data auditing, account updates, transaction checks, and order processing workflows. Customer Escalation De/-escalation/:



Address delicate customer issues by using sympathetic language in emails and active listening techniques over the phone to address grievances before supervisor intervention is necessary. Cross/-Functional Callback Staging/: Arrange, oversee, and carry out accurate client callback appointments to provide resolution summaries, verification confirmations, or specialised technical updates. Candidate Application/: Full Name/: Contact Number/: Email Address/: Current Location/: Position Applied For/: Qualification/: Year of Passout/: Candidate Category/: Fresher / Experienced Willingness to Relocate/: Yes / No Total Years of Experience/: /(If applicable/) Current/Last Drawn Salary /(Monthly/Annual/)/: Notice Period/: We invite you to apply and explore this exciting prospect/ Warm Regards, HR /- Maria

📌 Mixed Voice System Role Semi-Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai