Starting Back End Job Non/-Voice Process Executive Job Description Duties/: Omnichannel Live Chat Support/: Oversee and handle several concurrent live chat sessions with clients, responding to enquiries about products, addressing delivery problems, and guiding users through real/-time system troubleshooting. Professional Email Communication/: Respond to client questions, complaints, billing disputes, and technical help problems in emails that are clear, succinct, and grammatically correct. Back/-Office Transaction Processing/: Quickly and accurately complete back/-office tasks like order entry, payment verification, address modifications, account activations, and database updates. Ticket Lifecycle Management/: Make sure there is no backlog and that extremely difficult situations are escalated quickly by reviewing, prioritising, classifying, and updating incoming support tickets inside helpdesk software. CRM & Database Management/: During and right after every digital connection, record all client interactions, resolution codes, customer histories,



and follow/-up requirements within the Customer Relationship Management /(CRM/) system. Focus Skills/: Superior Written Communication/: Excellent command of written grammar, professional business language, and appropriate tone matching to produce emails and chat messages that are courteous, concise, and well/-organised. Accurate, Fast Keyboard Typing/: Quick typing abilities to manage several chat windows without lag. Active Reading & Analytical Troubleshooting/: The profound ability to swiftly decipher textual client descriptions, pinpoint the source of a problem, and fix it without the need for repeated enquiries. Quickly navigating between several browser tabs, browsing internal knowledge bases, and concurrently entering CRM data are all examples of quick/-paced system multitasking. Apply now to become an integral part of our growing team/ With Regards, HR /- Maria

📌 Starting Back End Job Non-Voice Process Executive (Chennai)
🏢 GS Infotech
📍 Chennai