Position Description:

Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Access Management
Position: SE
Experience: 3-5 yrs
Category: IT Infrastructure
Main location: Bangalore
Shift : 24*7 Rotational Shift
Joining period : 0-30 days
Position ID: J0626-1895
Employment Type: Full Time

Qualification:



Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Key deliverables/responsibilities

. Processes transactional User Provisioning tasks in accordance with documented and audited processes with 100% accuracy
. Supports team leads in the drive to deliver on automation initiatives and achieve continuous service improvement
. Assists in defining, documenting, improving, automating and streamlining processes
. Liaises with Project Managers as required to ensure project assistance and the smooth transition of current services into existing processes
. Provides resolution for Incidents of varying complexity and Requests, and ensures knowledge transfer to L2 and Global Service Desk teams
. Responds to all Incidents and Requests according to defined SLAs, ensures 100% accuracy and customer satisfaction
. Assists with training of staff internal/external to team globally

Experience required
Essential:

. ITIL v3/4 Foundation
. Experience of workin

📌 Access Management (Bengaluru)
🏢 CGI
📍 Bengaluru