Job Title
Field Service Engineer -CT
Job Description
Title: Field Service Engineer
Modality - CT
Location: Gurgaon

Job Responsibilities:
- Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
- Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
- Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
- Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
- Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating explicit action plans,



striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
- Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
- Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
- Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
- Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

Minimum required Education:
Bachelor's Degree in Engineering, Medical, Science relate

📌 Field Service Engineer (Gurugram)
🏢 Philips
📍 Gurugram