Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for the project to be delivered in line with the scope, schedule and cost.

Key Missions

Lead the Salesforce team responsible for delivery, support, enhancements, and continuous improvement of the Salesforce platform and integrated enterprise applications. Act as the primary interface between business stakeholders, Salesforce delivery teams,



and external partners while managing project execution, team performance, and application roadmap initiatives.

KEY RESPONSIBILITIES
- Lead and manage the Salesforce team (Tech Lead and Developers)
- Define goals, priorities and ensure delivery excellence
- Manage project scope, timelines, risks, resources and budgets
- Lead requirements gathering, workshops and solution design
- Ensure alignment with business goals and best practices
- Manage stakeholders, vendors and cross-functional teams
- Oversee UAT, deployments, releases and change management
- Monitor SLA/KPIs and drive continuous improvement
- Provide Level 3 support and drive RCA and problem resolution

REQUIRED SKILLS
- Salesforce Platform: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud Advanced, Pardot, Agentforce
- Functional Documentation (BRD, FRD, User Stories)
- Project & People Management
- Stakeholder &

📌 Lead - Salesforce Business Analyst (Noida)
🏢 IDEMIA
📍 Noida