We are looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build and maintain relationships with our users and ultimately ensure they continue to realize the value of our products through contract growth and renewal. Come join our awesome team and be part of a passionate group that’s creating something special within our user base.
Responsibilities:
Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base.
Take ownership of their post-purchase journey, from adoption to expansion.
Actively seek out new opportunities from the existing customer base with the help of upselling and cross-selling.
Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, it would be the first point of contact.
Develop and nurture solid, long-lasting relationships—plant seeds for future opportunities.
You're the bridge between user needs and our solutions
Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.
Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint.
Work with our Product team to provide feedback and explore and deliver solutions.
Work with our Marketing team to build user advocacy.
Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.
You may require travelling to user sites for meetings, support, and engagement
Qualifications:
2 to 5 years of experience in customer success, account management, or sales function.
Ability to prioritize tasks in a rapid-paced environment without compromising the quality of work.
Excellent active listening skills, writte
📌 User Engagement Advocate (Kolkata)
🏢 Bentley Systems
📍 Kolkata
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