HCLTech is hiring
WFM Real-Time Analysts (RTA)
with
3–6 years of experience
in Workforce Management, Intraday Management, and Queue Management.
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Job Location:
Noida, sector 144
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Walkin Drive location:
Noida, sector 60
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Work Model:
Work from Office (5 Days)
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Shift:
Evening Shifts
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Notice Period:
Immediate to 15 Days Only
Key Skills
✅ Real-Time Monitoring & Queue Management
✅ Intraday & Adherence Management
✅ Service Level, Occupancy & Shrinkage Monitoring
✅ Incident Management & Stakeholder Communication
✅ NICE, Verint, Aspect, AWS, Genesys (preferred)
✅ Advanced Excel & Reporting
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Walk-In Details
Date:
17th July 2026 (Friday)
Time:
11:00 AM – 3:00 PM
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Venue:
HCLTech, No. A 8 & 9, Sector 60, Noida – 201301
Contact Person:
Navya
Interested candidates who can join within 15 days are invited to attend the walk-in drive with their updated resume.
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📌 WFM RTA Analyst (Noida)
🏢 HCLTech
📍 Noida
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