Customer Support Associate (Bengaluru)

Customer Support Associate (Bengaluru)

13 Aug
|
Clueso
|
Bengaluru

13 Aug

Clueso

Bengaluru

At Clueso, we're privileged to work with 1000+ of the world's best companies across a variety of industries.
Supporting them well is one of the things that's kept us closest to our users. We've built a team that takes that responsibility, and now we're looking to grow it with someone who can give our customers an experience as great (if not better) than what we've delivered so far.
This isn't your typical support role.
At Clueso, everyone reports to the customer. As a Customer Support Associate, you'll work hand-in-hand with product and engineering, ensuring bugs are squashed fast, insights make it into our roadmap, and our customers feel truly heard.
You'll also help keep customers engaged: building help center articles and videos, dogfooding Clueso to improve our own documentation, and making sure every interaction feels world-class.
We're rated 4.9⭐ on G2 with a top badge for support, and we intend to keep it that way. It's not an exaggeration to say this will be one of the most key roles in the company.
About Clueso
At Clueso, we have a simple, yet powerful mission:



to equip anyone to create great videos.
In today’s world, creating videos takes a combination of skills that few individuals, or even entire teams, can master. You need to write a script, storyboard your ideas, record footage, design visuals, add music, and piece it all together using complex video editing tools. It’s overwhelming, time-consuming, and expensive.
We’re building an AI-first video editing platform that helps anyone in an organization create great video content from rough ideas in minutes.
Currently, 1000+ companies including Gitlab, PhonePe, Razorpay, and Fireflies.ai trust Clueso to power their video creation.
What You’ll Own
Customer Support: Respond to customer questions about the product, and serve as the first line of technical support, resolving issues with clarity and urgency.
Bug Investigation & Resolution: Work closely with engineering to fix bugs and troubleshoot issues.

📌 Customer Support Associate (Bengaluru)
🏢 Clueso
📍 Bengaluru

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