Technology and Operations (T&O;) enables and empowers the bank with an efficient,
nimble and resilient infrastructure through a strategic focus on productivity,
quality & control, technology, people capability and innovation. In Group T&O;,
we manage the majority of the Bank's operational processes and inspire to
delight our business partners through our multiple banking delivery channels.
Job Purpose
The candidature is requested for supporting and managing End User Support and
Windows Desktop / Laptop environment in India. As part of IT EUS Infrastructure
Team, the role revolves to take care of BAU support operations, project
activities and risk & compliance activities within EUS Infrastructure domain at
country level.
Key Accountabilities
* Desktops / Laptops & Windows workstation Administration and End User IT
Infrastructure support and maintain higher uptime of EUS Systems & high
quality user support.
* Manage BAU activities like EUS system management. Etc. and project activities
like recent system installation, migration etc.
* Manage of vendors (onsite/Offshore) infra support professionals for support &
service delivery. Ensure that the defined processes (e.g. System & IS
Compliance, Asset Mgmt, Incident, Change, Capacity and Problem Management)
are well applied & followed.
Requirements
Job Duties & responsibilities
* Responsible for overall delivery in co-ordination with Users and EUS support
Team for EUS System management.
* Ensure and maintain higher uptime of EUS Systems and EUS support.
* Should have a solid grasp of Windows Desktop operating system & performance
tuning, OS patch updation , SCCM and printer management.
* Draft support documents and updating operations manuals, standard operating
procedures (SOPs), life-cycle documentation
* Provide domain expertise to maintain overall system health and stability -
Collaborate with Operations team to help them with Critical issues/outages,
Validate Root Cause Analysis for the critical