Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are
renowned for our technical excellence and leading innovations, and for making a
difference to our clients and society. Our workplace embraces diversity and
inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a
developing engineering role where your main goal is to ensure our clients' IT
infrastructure and systems remain operational. You'll achieve this by
proactively monitoring, identifying, investigating, and resolving technical
incidents and problems. You'll work closely with our clients and internal teams
to ensure that services are restored swiftly, in line with our service level
agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying
your technical expertise to resolve them efficiently and effectively. You'll be
the go-to person for second-line support, handling incidents and requests of
medium complexity.



In addition to your daily tasks, you'll have opportunities to
contribute to exciting project work from time to time.

You'll proactively monitor work queues, execute operational tasks, and update
tickets with the actions you've taken. Identifying, analysing, and logging
issues before they escalate will be a key part of your role. You'll communicate
with other teams and clients to provide support and ensure that changes are
executed with transparent risk identification and mitigation plans.

As part of the shift handover process, you'll highlight key tickets and upcoming
critical tasks for the next shift. When needed, you'll escalate tickets to
ensure the right focus from our Centres of Excellence (CoE) and other teams.
Collaborating with our automation teams, you'll work on optimizing efforts and
automating routine tasks, all while coaching our Service desk and L1 teams in
both technical and behavioural skills.

You'

📌 MS Senior Network Engineer (Bengaluru)
🏢 NTT
📍 Bengaluru