External Job Description
Role: Assistant Manager – Customer QA & NPD QADepartment: Quality AssuranceGrade/Level: M1Reporting To: Sr. Manager – Customer QAReportees: 0
Key Purpose of the Job (Position Summary)
The incumbent will be responsible for ensuring implementation and adherence to customer requirements to drive “First Time Right” approach for Recent Product Development (NPD) and enhance overall customer satisfaction. The role focuses on strengthening customer insights, ensuring robust quality systems, validating product requirements, and driving continual improvement through PDCA methodology.
Key Performance Areas

Conduct NPD–PLM audits and ensure adherence to defined quality processes.

Strengthen customer and market insights through PDCA approach.

Ensure timely review and validation of Statement of Requirements (SOR) and business case documents.

Engage with end users for requirement gathering and SOR validation.

Drive design validation activities for all NPD projects.

Validate NPD testing protocols as per customer/application requirements.





Monitor and analyse NPD-related customer claims and drive improvements.

Key Responsibilities
Quality Systems & Processes

Conduct NPD project audits through PLM software and ensure process compliance.

Review SOR and business case documents in PLM; share observations with relevant stakeholders and ensure timely closure.

Collaborate with R&D; and Marketing teams to address PDCA points identified during SOR and business case reviews.

Ensure timely approval of updated SOR and business case documents after required modifications.

Capture end-user expectations and integrate customer requirements into the SOR.

Validate SOR documents with end users to ensure alignment with application requirements.

Perform design validation of NPD projects through PLM review and physical validation.

Validate testing protocols, SOPs, and methods in collaboration with R&D; to improve NPD performance.

Plan field visits with Marketing and R&

📌 Assistant Manager (Mumbai)
🏢 RPG Group
📍 Mumbai