Job Description:

Job Description

Role: Service Delivery Manager – ERP Operations

Description: As a Service Delivery Manager for ERP Operations, you will oversee
and optimize the delivery of SAP Basis administration, infrastructure
management, SAP Role and User Management, Audit, and Governance services. This
role ensures high availability, robust security, strict compliance, and
productive access management across our entire SAP landscape, contributing to the
overall integrity, performance, and effectiveness of our IT operations.

Job Responsibilities:

* Manage the end-to-end service delivery lifecycle for SAP Basis operations,
SAP Role/User Management, Audit, and Governance, ensuring strict adherence to
SLAs.

* Lead and mentor a team of SAP Basis administrators and security/access
management specialists, fostering a culture of continuous improvement and
technical excellence.

* Develop, implement, and maintain SAP Basis and access control policies,
procedures, and standards in line with industry best practices, company
regulations, and regulatory requirements (SOX, GDPR,



Airbus Concepts and
Guidelines).

* Orchestrating comprehensive SAP landscape operations, specializing in system
maintenance, performance optimization, and secure user provisioning
management.

* Manage regular SAP security audits, OS/DB/Basis vulnerability assessments,
and compliance checks, identifying and mitigating risks effectively.

* Drive the continuous improvement of SAP Basis and security tools, supporting
automation initiatives for system monitoring, backup operations, access
management, and audit activities.

* Collaborate with internal stakeholders (e.g., Infrastructure teams, IT
Security, Internal Audit, Business Units) to understand system performance
and security requirements, address concerns, and ensure alignment of
services.

* Act as a subject matter expert for SAP Basis architecture, security, and
governance, providing strategic guidance and support to project teams and
ope

📌 Service Delivery Manager – ERP Operations (Bengaluru)
🏢 Airbus
📍 Bengaluru