Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and
information in a way that moves the world. We connect financial institutions,
corporations, merchants, and consumers to one another millions of times a day –
quickly, reliably, and securely. Any time you swipe your credit card, pay
through a mobile app, or withdraw money from the bank, we’re involved. If you
want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Tier 1-Sr Associate II

What does a great Client Support Tier 1 - Sr Associate II do?

A Client Support Tier 1- Sr Associate II ensures smooth operations by
efficiently handling tasks such as data entry, transaction processing, and
documentation with high accuracy and timeliness. They perform quality checks,
rectify errors, manage and resolve exceptions in automated chargeback processes
using RPA (Robotic Process Automation) technology and adhere to regulations and
company policies to mitigate risks. Additionally manage and prioritizing




workflow, they address bottlenecks and resolve issues, collaborating with other
departments when necessary. They maintain accurate records and prepare reports
for management.

They work closely with team members, sharing best practices and providing
support and guidance to junior associates. They actively seek opportunities to
improve processes and implement enhancements for better accuracy and efficiency.
Delivering excellent client service, they address inquiries and resolve issues
promptly. They participate in training programs to stay updated on industry
practices and provide training to new associates. With solid attention to
detail, organizational skills, and a focus on continuous improvement, they
contribute significantly to the organization’s success.

What you will do:

* Research, investigate and decision disputes and consumer complaints.
* Research, evaluate and support requests for repri

📌 Client Support Tier 1-Sr Associate II (Thane)
🏢 Fiserv
📍 Thane