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EY-ServiceNow – Manager - ITOM Technical Architect
As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, specifically focusing on IT Operations Management (ITOM). You will get an opportunity to work with a high-quality team and build innovative solutions that address complex enterprise challenges.

The opportunity
We’re looking for a Technical Architect with expertise in ServiceNow ITOM architecture and implementation to join the EY GDS ServiceNow team. This is a fantastic chance to be part of a leading firm whilst being instrumental in driving ITOM transformation and platform strategy for global clients.

Your key responsibilities

Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management




Define and implement scalable CMDB architecture, governance frameworks, and data models
Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
Design and implement Service Mapping solutions for business services and applications
Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
Provide technical leadership and mentoring to development and implementation teams
Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
Ensure adherence to platform best practices, governance, and security standards
Support

📌 ServiceNow-Service Now Architect (Noida)
🏢 EY
📍 Noida