JOB SUMMARY

WE ARE LOOKING FOR AN EXPERIENCED DATA CENTERS OPERATIONS MANAGER – HVAC TO
MANAGE KEY DATA CENTRE CUSTOMER SERVICE ACCOUNTS LOCATED IN AP AND TELANGANA
REGION. THIS POSITION PROVIDES LEADERSHIP ON POST-INSTALLATION SERVICE
OPERATIONS IN THE REGION. THE ROLE REQUIRES SOUND DOMAIN EXPERTISE IN HVAC
SERVICE DELIVERY, CUSTOMER RELATIONSHIP MANAGEMENT, TEAM LEADERSHIP, AND
FINANCIAL PERFORMANCE OF SERVICE CONTRACTS. THE INCUMBENT WILL BE RESPONSIBLE
FOR ENSURING HIGH CUSTOMER SATISFACTION, CONTRACT PROFITABILITY, AND OPERATIONAL
EXCELLENCE ACROSS ASSIGNED ACCOUNTS.

KEY RESPONSIBILITIES

Service & Account Management

* Manage end-to-end service delivery for assigned HVAC service accounts,
including Warranty services, Annual Maintenance Contract SLA adherence,
Operations and Maintenance along with break-fix contracts.
* Act as the key point of contact for Data Centre customers in the region,
ensuring timely resolution of service issues and escalations.
* Build and maintain long-term customer relationships to enhance retention and
repeat business.




* Ensure compliance with service level agreements (SLAs) and contractual
obligations.

Operational Excellence

* Plan and oversee preventive and corrective maintenance activities for HVAC
systems (Chillers, VRF/VRV, AHUs, PACs, DX units, Cooling Towers, BMS
interfaces, etc.).
* Ensure optimal uptime, system performance, and energy efficiency of HVAC
installations.
* Coordinate with internal teams including service engineers, service sales
engineers, Tech support / Global Engineering / Factory teams, subcontractors
and supply chain.
* Implement best practices in safety, quality, and statutory compliance.

Financial & Commercial Management

* Own P&L; responsibility for assigned service accounts.
* Monitor service revenue, cost controls, margins, and billing cycles.
* Support renewals, upselling, cross-selling of service contracts, retrofits,
and upgrades.
* Prepare and track budgets, forecasts, and MIS reports.

Team

📌 Data Centres Service Ops Mgr 1 (Hyderabad)
🏢 Johnson Controls
📍 Hyderabad