About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries,
McDonald’s Corporation has corporate opportunities in Hyderabad. Our global
offices serve as dynamic innovation and operations hubs, designed to expand
McDonald's global talent base and in-house expertise. Our new office in
Hyderabad will bring together knowledge across business, technology, analytics,
and AI, accelerating our ability to deliver impactful solutions for the business
and our customers across the globe.

JOB OVERVIEW

We are seeking a Service Performance and Service Review Manager to join the
Global Business Service People Experience Team to drive adherence and adoption
of Enterprise Service Management (ESM) standards within Global People. Reporting
directly into the function, this role partners closely with the ESM Service
Excellence team to ensure consistent measurement, reporting and review of
service health, performance trends and improvement actions.

The manager will facilitate governance forums, enable prioritization of current
service demand requests,



and oversee performance reporting and reviews for
technology. The Functional Service Performance Manager is responsible for
executing service performance measurement and service review activities within
their assigned function, in alignment with Enterprise Service Management (ESM)
standards.

DUTIES

* Develop and maintain function specific attributes and execute day-to-day
operational activities
* Adopt and apply enterprise service performance standards, including SLAs,
KPIs, and service quality metrics to enable efficient and effective service
delivery
* Collect, validate, and maintain service performance data for functional
services.
* Prepare service performance dashboards, reports, and materials for recurring
service reviews.
* Support and facilitate functional service review forums, documenting
outcomes, risks, and actions.
* Track service improvement actions and follow up on commitments with Servi

📌 Manager, Service Management (Hyderabad)
🏢 McDonald's
📍 Hyderabad