At Relatient, we help healthcare organizations optimize patient access through AI-powered workflows, real-time automation, and flexible access tools. We are trusted by over 50,000 providers to modernize the patient experience and have been recognized by Forbes and Deloitte for our creative and inclusive culture.
Your Role at Relatient:
We’re seeking a Site Reliability Engineer (SRE) to join our team to lead production reliability, observability, and operational excellence across our cloud-hosted healthcare platform. Our office is in Amar Tech Park and brings in an amazing culture where we focus on work that makes a difference.
This role is responsible for ensuring the availability, performance, scalability, and resiliency of mission-critical customer-facing platforms, including Patient Scheduling, Patient Engagement, Voice, Chat, Messaging, APIs, Reporting, and Healthcare Integrations.
The SRE partners closely with Engineering, Infrastructure, Security, Product, Customer Support, and Implementation teams to proactively prevent customer-impacting incidents,



improve production stability, automate operational processes, and continuously enhance the reliability of our cloud-native applications and services.

This position is part of Relatient's 24x7 Site Reliability Engineering organization, requiring participation in planned rotational shifts, including day, evening, overnight, weekend, and holiday coverage to support business-critical production systems.
How You’ll Make an Impact:
Monitor the reliability, availability, performance, and operational health of Relatient's customer-facing platforms and services.
Respond to P1/P2 production incidents by participating in incident triage, troubleshooting, service restoration, and root cause analysis.
Proactively detect, investigate, and resolve production issues before they impact customers through effective monitoring, observability, and operational reviews.
Monitor and maintain observability, alerting, dashboards, SLIs,

📌 Site Reliability Engineer (Pune)
🏢 Relatient
📍 Pune