About Sycurio:

Sycurio is a global leader in secure, frictionless payment solutions that
empower enterprises to enhance customer experience and simplify compliance. Its
patented cloud-based technologies protect sensitive data across all customer
interactions and channels, ensuring compliance with industry standards like PCI
DSS while reducing fraud risk and strengthening trust. Founded in 2009 as
Semafone, Sycurio supports organizations in over 50 countries across five
continents, partnering with leading brands worldwide. Backed by major investor
Livingbridge, Sycurio continues to pioneer solutions that make payments secure
and seamless.

The Service Delivery Specialist is responsible for delivering a reliable,
high-quality operational experience for Sycurio customers by owning day-to-day
service delivery, governance, and customer communication across assigned
accounts.

They act as the customer’s trusted operational and delivery partner, ensuring
SLA commitments are met, incidents are managed effectively, and service
performance is transparent, predictable,



and continuously improving across
Sycurio’s SaaS and telephony-enabled platforms.

The Service Delivery Specialist works closely with Engineering, Platform,
Security, and Customer Success teams to coordinate delivery activities, manage
risk, and ensure operational readiness throughout onboarding and production.

This role is a key contributor within the Customer Delivery organisation,
focused on service stability, compliance, and customer confidence — enabling
long-term retention and trust through consistent, well-governed delivery

n

Key Responsibilities
* Own day-to-day service delivery and operational governance for assigned
customers, ensuring SLA and KPI commitments are consistently met.
* Serve as the primary customer contact for service delivery, providing transparent
status updates, structured reporting, and effective escalation management.
* Work with the Service Delivery Manager to coordinate across Engin

📌 Service Delivery Specialist (Bengaluru)
🏢 Sycurio
📍 Bengaluru