About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries,
McDonald’s Corporation has corporate opportunities in Hyderabad. Our global
offices serve as dynamic innovation and operations hubs, designed to expand
McDonald's global talent base and in-house expertise. Our new office in
Hyderabad will bring together knowledge across business, technology, analytics,
and AI, accelerating our ability to deliver impactful solutions for the business
and our customers across the globe.

JOB OVERVIEW

We are seeking a Service Catalog + Portfolio Manager within the People
Excellence (PEX) Team responsible for executing Enterprise Service Management
(ESM) standards within Global People. Reporting directly into the function, this
role partners closely with the ESM Service Excellence team to ensure that the
function’s service catalog is created, maintained, and governed and measurement
reporting and service reviews are executed in alignment with enterprise
frameworks.

This role requires a strong attention to detail and cross-functional




collaboration to support catalog and reporting needs within the function. The
role ensures that services are clearly defined, accurately represented, and
consistently maintained to support transparency, performance measurement, and a
seamless user experience.

DUTIES

* Adopt and execute enterprise service catalog standards, templates, and data
requirements defined by ESM.
* Maintain the function’s service catalog entries, ensuring accuracy,
completeness, and alignment with agreed SLAs and service definitions.
* Coordinate with Service Owners to gather and validate service information and
updates.
* Ensure service catalog entries are properly configured and maintained within
ServiceNow.
* Conduct periodic catalog reviews and quality checks to identify gaps or
inconsistencies.
* Partner with the ESM Service Catalog team to support enhancements, structural
updates, and standardization initiatives.
* Support recent

📌 Manager, Service Management (Hyderabad)
🏢 McDonald's
📍 Hyderabad