Join us on our mission to elevate customer experiences for people around the
world. As a member of the Everise family, you will be part of a global
experience company that believes in being people-first, celebrating diversity
and incubating innovation. Our dedication to our purpose and people is being
recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and
our shiny, growing wall of Best Place to Work awards is a testament to our
investment in our culture. Through the power of diversity, we celebrate all
cultures for their uniqueness and strengths. With 13 centers around the world
and a robust work at home program, we believe excellent things happen when we work
with people who think differently from us. Find a job you’ll love today
Position Purpose:
The Specialist - Service Desk Analyst will be the first point of contact via
phone, email, and chat to provide first level of support through assistance or
rapid restoration of normal services to the Everise Enterprise users. Handling
the resulting Incidents or Service Requests,
using the Incident Management and
Request Fulfillment processes, in line with Service Desk objectives.
Job Requirements:
• Under General Supervision, and in accordance with all applicable federal,
state and local laws/regulations and Everise policies, procedures and
guidelines, this position has the following responsibilities
• Troubleshoots desktop hardware, software, Windows-based applications, and
telephony issues via remote access, phone, and email support for users in
multiple call centers
• Create a positive user support experience and build strong relationships
through deep problem understanding, ensuring timely resolution or escalation,
communicating promptly on progress, and handling customers with a consummately
professional attitude• Responsible for following the Incident Management Process
within Everise such as:
• Logs and tracks incidents and requests from identification through resolution
📌 Specialist - Global Service Desk (Sahibzada Ajit Singh Nagar)
🏢 Everise
📍 Sahibzada Ajit Singh Nagar
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