Telefónica Tech
(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I; hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.
Values:
Open, Trusted and Bold
Trusted Partners:
- Microsoft:
Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE:
Platinum Partner – FY23 UK&I; Solution Provider of the Year
- Palo Alto & Crowdstrike:
part of our NextDefense Cyber Security Portfolio
- Fortinet:
Elite VIP Program – one of only 2 in the UK
- AWS:
Advanced Solution & Managed Service Provider Program
Job Description
Role:
As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM; to ensure delivery of high-quality support and solutions to our
D365 F&SCM; customers.
Responsibilities:
- As a Dynamics F&SCM; Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
- Provide end-to-end support for Dynamics 365 F&SCM; issues raised by customers, ensuring timely resolution and high customer satisfaction.
- Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
- Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
- Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM; functionality and support processes.
- Partner with customers