Job description

Role: Service Desk / Technical Support Associate

Domain: International Voice

Educational Qualification:
• Any Graduate

• Willing to work in 24x7 operations and rotational shifts Inc. US

Language Requirement:
• Fluent in spoken and written English
• Ability to provide technical support through Calls, Emails, and Web channels

Experience:
• Min 1 year of experience into International

• Experience in Service Desk and ServiceNow is Mandatory

• Hands-on experience with ticketing tools such as ServiceNow, BMC Remedy, Active Directory, Outlook, Windows etc.

• Valuable understanding of ticket lifecycle management, prioritization, and resolution processes

Key Responsibilities:




• Ensure SLA and process compliance

• Manage customer interactions effectively to ensure customer satisfaction and a positive experience

• Demonstrate proactive issue identification and resolution to maintain smooth operations

• Take ownership of incidents/tickets, follow up diligently, and ensure timely resolution

• Maintain and contribute to knowledge management activities

• Provide technical support and troubleshooting assistance to end users

• Adhere to organizational policies, procedures, and quality standards

📌 Technical Support International (Pune)
🏢 Pi Square Technologies
📍 Pune