Job Purpose

"This position is open with Bajaj Finance ltd"

Duties and Responsibilities
- To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned
- Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified
- Ensuring legal guidelines are complied for entire collection structure in letter and sprits
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Ensure adherence to the Code of Conduct
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing
- Control GCL portfolio in terms of bucket flows
- Handle customer issues escalations
- Feed back on credit policy based on market conditions
- Approve waivers on PI as per delegation matrix
- Ensuring documented feedback and action taken on all cases in soft buckets




- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
- Manage and put support mechanism for legal / police issues
- Ensuring audit queries are complied with, ensuring corrective and preventive action
- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers
- Recruitment of collection officers / area managers
- Constant evaluation of collection officers/area managers.

Required Qualifications and Experience

"- People Management skills
- Demonstrated success achievement orientation.
- Excellent communication skills
- Negotiation Skills
- Strong bias for action driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Affirmative in nature, Solid Leadership Skills, Clarity

📌 Cluster Manager (Patna)
🏢 Bajaj Finance
📍 Patna