About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
- Lead, direct and manage a logistics and Embellishment operation to ensure that the staff executes on delivering consistent high-quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, GDP compliance and other regulatory guidelines.
- Maximize profitability through superior customer service, effective and prompt communications, and follow-up on all pending customer matters.
- Manage periodic Monthly Management reviews for each client.




- Adherence to customer’s SOP - Ensure that the SOPs are being followed and adhered to by warehouse.
- Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed
- Safely and Quality Assurance - Ensure safe working practices and setting within the shift.
- Participate in Toll/Customer quality compliance and initiatives e.g. ISO accreditation/GxP Standards.
- Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management.
- Maintain performance statistics and ensure accurate record keeping of all operational documents.
- Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
- Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
- Ensure safety methods, practices and program

📌 Key Accounts Manager (Bhiwandi)
🏢 Toll Group
📍 Bhiwandi