Job Purpose
This position is open with Bajaj Finance ltd.
Duties and Responsibilities
Duties and Responsibilities:
- Planning
- Coordination with business stakeholders to understand their problems and pain points.
- Understand any process changes that are being initiated. Detail out the needs and expectations for fixing, enhancing and improving collections systems and applications.
- Identify and align with business on projects/ initiatives for driving efficiency and effectiveness of collections systems and applications.
- Propose recent solutions and capabilities to be implemented. Align with business team and get approvals.
- System Management Enhancements
- Monitor and review existing applications and systems. Identify issues and concerns. Seek additional feedback from field teams. Work with IT team and Collections teams to address and resolve.
- Apart from the high priority projects identified in the AOP, regularly communicate with various teams to understand other BAU/ ad-hoc requirements and drive system changes for the same.




- Identify risks and create business continuity plans for key processes.
- Work with various business stakeholders to detail out the requirements for changes in IT systems. Collate, analyse and Create the Business Requirements Document (BRD).
- In collaboration with the IT team, explore and assess available solutions in the market. Conduct PoC for existing solutions. Also explore options to build the solutions in-house/ through a technology vendor.
- Partner with the IT team to conduct cost-benefit analysis of various options and budgeting. Discuss with business and get approval.
- Discuss technical feasibility and compatibility of solution with IT team. Work with concerned stakeholders to close commercial negotiations and finalise.
- Drive program management of technology development. Track and report milestones. Provide clarity to development team on specific queries/ areas. Escalate any issues and drive resolution.
- Work with team to do

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