About The Chance
A reputed Rehabilitation & Multispecialty Healthcare Center in Hyderabad is committed to delivering exceptional patient care through world-class rehabilitation, diagnostics, and wellness services. We are looking for a
Front Office Executive
with a background in the
Hotel & Hospitality Industry
who can provide outstanding guest experience, manage patient interactions professionally, and ensure smooth front-office operations.

Role & Responsibilities
- Welcome patients and visitors with a warm and professional approach while ensuring an excellent customer experience.
- Manage front desk operations including patient registration, appointments, admissions, and discharge coordination.
- Handle incoming calls, emails, and walk-in inquiries while providing accurate information about hospital services.
- Coordinate with doctors, nursing staff, billing, and other departments to ensure seamless patient flow.
- Maintain patient records, appointment schedules, and front office documentation with complete accuracy.
- Process billing support, payment collections, receipts,



and daily cash reconciliation as per hospital policies.
- Address patient concerns, feedback, and escalations professionally while ensuring timely resolution.
- Ensure reception and waiting areas are well-maintained and deliver hospitality-level service standards.
- Prepare daily MIS reports, appointment summaries, and front office operational reports for management.
- Follow hospital SOPs, quality standards, and confidentiality guidelines at all times.

Skills & QualificationsMust-Have
- Graduate in any discipline (Hotel Management/Hospitality preferred)
- 1+ Years of Front Office or Guest Relations experience
- Experience in Hotel, Hospitality, Healthcare, or Customer Service Industry
- Excellent English & Local Language Communication
- MS Office (Excel, Word, Outlook)
- Customer Relationship Management
- Appointment Scheduling & Coordination
- Billing & Cash Handling Basics
- Profession

📌 Front Office Executive (Hyderabad)
🏢 REGUL SOLUTIONS
📍 Hyderabad