Here at Appian, our values of
Intensity
and
Excellence
define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Director, Customer Success (Regional Leader)

Location: Chennai, India | Work Model: In-office (5 days per week)

About the Team

Our Chennai Shared Services Center (SSC) is the engine room that powers Appian’s global Customer Success delivery. We are a high-performing, rapidly growing hub of world-class consultants and specialists who enable global enterprise clients to maximize the value of the Appian platform. Our culture thrives on operational excellence, collaboration, and a shared pride in driving tangible business outcomes for our customers worldwide.

The Chance

As the Director, Customer Success (Regional Leader),



you will hold the keys to the overall health, performance, and scalability of our Chennai SSC. This is a pure operational and people leadership role where your success is measured not by technical code, but by organizational vitality- ensuring we have a healthy, optimally staffed, and highly motivated operation. Acting as a critical bridge between local execution and global strategy, you will balance the fast-paced expectations of our US headquarters with the unique needs of our regional talent. If you are an operational strategist who loves building cohesive team cultures, managing global stakeholder matrices, and scaling high-performing regional hubs, this role offers an incredible platform for global impact.

What You’ll Do
- Build and Scale the Team: Define hiring profiles in collaboration with Capability Leaders and Talent Management, support interviewing, and manage headcount growth to keep supply aligned with the SSC's expa

📌 Director, Customer Success (Chennai)
🏢 Appian
📍 Chennai