A challenging role for a Local IT engineer which involves but not limited to taking care of technical support of desktop, laptop, mobile devices, software installation, troubleshooting, endpoint management, etc. This role also involves vendor coordination, asset inventory/management, coordination with the other teams.

Responsibilities and Duties (hands on experience):
- Installation, configuration, imaging endpoints, recent user onboarding.
- Managing incidents and requests coming from users and resolve within the SLA.
- Provide IT support for remote users working from home or onsite.
- Support and troubleshooting Hardware Laptop, desktop, printers, mobile devices, etc.
- Knowledge of Domain, Active Directory, DHCP, DNS, etc.
- Endpoint security & Microsoft endpoint management tools.
- Installation and supporting various softwares & tools including Microsoft products used in the environment and constantly evolving applications.
- Email configuration on Desktop/ Laptop/ mobile devices.
- Knowledge on networking, IP address, passive network components, wireless network.
- Liaise with Team or central teams to be able to effectively coordinate and resolve issues.

📌 IT Support Engineer (Bengaluru)
🏢 Cai Info India
📍 Bengaluru