This role is part of a high-impact engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability platforms. As a Principal Technical Lead, you will be a cornerstone of Cognizant's centre of excellence for Splunk, shaping delivery standards and driving platform excellence at scale.

About the Role

We are seeking a Principal Technical Lead to own critical escalations, drive platform reliability, and lead a high-performing team of Splunk engineers. This is a senior leadership role that combines deep technical expertise with strategic influence — you will shape how the team operates, how customers are served, and how the platform evolves.

What You Will Do
- Lead critical technical escalations across Splunk platform environments, ensuring timely and effective resolution of customer-impacting incidents
- Provide hands-on technical support to Senior Engineers, Technical Leads, and cross-functional teams for complex infrastructure and cloud issues




- Engage directly with enterprise customers and stakeholders to drive incident resolution and maintain confidence
- Conduct deep-dive RCA for high-severity incidents and develop corrective and preventive action plans
- Analyse diagnostic logs, telemetry, traces, packet captures, and performance metrics
- Validate product updates, patches, and feature enhancements; revise enablement agendas accordingly
- Drive automation, process optimisation, and proactive monitoring initiatives
- Develop and maintain technical runbooks, SOPs, and escalation handling guidelines
- Collaborate with Product Engineering, SRE, DevOps, and Operations teams to improve platform stability
- Organise technical enablement sessions, knowledge-sharing workshops, and escalation review meetings
- Mentor engineers and foster a culture of technical excellence and operational discipline

What You Bring
- Deep expertise in search performance, indexing, federated search, search heads,

📌 Principal Technical Lead Splunk Enterprise (Bengaluru)
🏢 Cognizant
📍 Bengaluru