Hi

Greetings of the day

we have chance for Technical support- Email and Collaboration Platform Support in Google-ITIS

Experience : 3 to 7 yrs

Location: Chennai, Gandhinagar.

JD:
- Provide advanced troubleshooting and support for ChromeOS devices,
- Admin console policies (Chrome Device/User settings).
- Provide advanced troubleshooting and support for ChromeOS devices, including:
- Admin console policies (Chrome Device/User settings).
- OS issues and bugs.
- Device management services.
- Browsing and application/extension issues not caused by third-party software.
- Connectivity issues not caused by local network settings.
- Hardware troubleshooting & RMA for managed Pixel-books.
- Play Store & Android apps on ChromeOS.
- Microsoft Active Directory integration.
- ChromeOS native printing.
- Deliver technical support for Chrome Browser (Windows, Mac, Linux):
- Admin console policies (user settings).
- OS-based policies (GPO, master_ preferences, MSI installation).
- Updates and update management.
- Browser issues/bugs and Endpoint Verification.




- Legacy Browser Support.
- Provide support for Mobile & Android/iOS Device Management:
- Android (Google EMM), iOS Sync, and Google Sync.
- Binding/unbinding escalations with 3rd-party EMMs.
- Device management policies for Android, iOS, and desktops.
- Cloud Identity Free SKUs (basic device management) and paid Workspace/Identity SKUs (advanced management).
- Troubleshoot and support Enhanced Desktop Security (Windows):
- GCPW (Google Credential Provider for Windows) module installation.
- Sign-in issues with Workspace credentials.
- Support API-related escalations:
- Chrome Policy API, Chrome Devices API, Cloud Identity Devices API, Mobile Devices API, Printer API.
- CBCM Takeout API and Enrollment Token API.
- CBCM API (beta).
- Collaborate with engineering teams to escalate unresolved issues and contribute to product improvements.
- Maintain high-quality documentation, knowledge base articles, and troubleshooti

📌 Technical Support Engineer-Email and Collaboration Platform Support (Gandhinagar)
🏢 Tata Consultancy Services
📍 Gandhinagar