1.Service Request Management:
- Monitoring the portal/Oil Company portal for recent Service Request Number.
- Assigning calls to Field Engineers based on geographical area, RO, nozzle, etc.
- Real-time tracking and updating of calls status based on feedback from Field Engineers.
- Ensuring calls closure within SLA to avoid penalties.
2.Spare Parts Management:
- Identifying spare part requirements based on Field Engineer findings.
- Coordinating with the store department for timely arrangement and delivery of spares to field engineers.
- Managing monthly spares reconciliation for Field Engineers.
3.Financial Management:
- Penalty settlement for service calls SLA breached with customers & negotiations for reduction.
- Timely Invoice raising & annexure approval with principle & submission.
- Follow-up with customers for timely collection & resolve queries.
4.Team Management:
- Preparing and sharing daily work plans with the team.
- Monitoring team attendance and reporting to the office.
- Planning and implementing strategies to enhance the technical skills of team members.
- Ensuring equitable distribution of workload among Field Engineers.
- Ensuring availability of toolkits and PPE for all Field Engineers.
- Collecting defective parts and documents from Field Engineers twice a week.
5.Customer Relationship Management:
- Responding promptly to customer calls and emails.
- Sending quotations to customers for chargeable jobs.
- Supporting Field Engineers during the introduction of new equipment or business activities.
- Preparing and sharing the PM schedule of equipment with Oil Co and Field engineers in advance of cycle.
- Execution of PM schedule and ensuring the availability of PM reports to F&A; for billing.
6.Operational Efficiency & Compliance:
- Active participation
📌 Area Service In-charge (Chennai)
🏢 General Energy Management Systems
📍 Chennai
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