We are looking for a Collection Executive with experience in personal loan or unsecured loan collections (voice process) to manage overdue EMI accounts through outbound calling. The ideal candidate should possess strong communication, negotiation, and customer handling skills, with the ability to achieve assigned collection targets while maintaining compliance and professionalism.

Job Location will be : Andher West, Malad

Key Responsibilities:
- Make outbound calls to customers with overdue personal loan EMIs.
- Follow up with borrowers and remind them about pending payments.
- Negotiate and convince customers to make payments within agreed timelines.
- Record accurate call details, payment commitments, and account status in the system.
- Coordinate with field collection executives for escalated or unresolved cases.
- Ensure all communication complies with company policies and regulatory guidelines.




- Achieve monthly collection targets and productivity benchmarks.
- Handle customer queries and resolve issues with a skilled and courteous approach.
- Maintain high standards of customer service during all interactions.

Required Skills & Qualifications:
- 1 - 4 years of experience in personal loan or unsecured loan collections (voice process).
- Good communication and negotiation skills in:
- English
- Hindi
- Marathi
- Basic computer knowledge.
- Experience using CRM / dialer systems.
- Strong convincing and follow-up skills.
- Ability to handle difficult customer conversations professionally.

Preferred Candidate Profile:
- Experience in BFSI / NBFC / Fintech collections.
- Target-oriented and result-driven approach.
- Strong interpersonal and customer service skills.

📌 Collections Executive (Mumbai)
🏢 Naman Finlease
📍 Mumbai