sQualification
: B.E./B.Tech in Computer Science, Information Technology, or related discipline / MC
ALocation
: Mumba
i
Job Summa
ryWe are seeking a proactive and detail-oriente
d Application Support (L
1) skilled to monitor and support mission-critical banking applications. The ideal candidate should have experience in application or production support, preferably within th
e Banking/BF
SI domain, with a good understanding of Core Banking Systems (CBS), payment systems, and operational processe
s.Key Responsibiliti
- esProactively monitor banking applications to ensure successful completion of all transaction
- s.Monito
r NE
FT batches an
d RT
GS transactions through the Core Banking System (CBS
- ).Ensure timely completion o
f Start of Day (SO
D) an
d End of Day (EO
D) processe
- s.Coordinate with infrastructure, database, network, and application teams to resolve issues affecting business operation
- s.Provide technical support to regional offices and banking users on a continuous basi
- s.Fulfill ad-hoc data requests from business user
- s.Suppor
t End of Month (EO
M) an
d End of Year (EO
Y) processing activitie
- s.Prepare and share weekly and monthly application performance and support report
- s.Log, track, and resolve incidents while ensuring adherence to SLA
- s.Escalate critical issues to the appropriate support teams whenever require
d.Required Skil
- lsStrong experience i
n Application Suppo
rt o
r Production Suppo
r
- t.Good understanding o
f Core Banking Systems (CB
S
- ).Knowledge o
f NEFT, RTGS, EOD, S
OD, and banking transaction processin
- g.Experience with incident management and application monitorin
- g.Basic knowledge o
f S
QL for data validation and troubleshootin
- g.Familiarity wit
h Linux/Un
ix environments is preferre
- d.Experience using ticketing tools such a
s ServiceNow, JIRA, or Reme
d
- y.Good analytical, troubleshooting