Senior Specialist Insurance Operations (Grade C2)

We are seeking an individual who will be responsible for the day-to-day delivery of the company s insurance solutions. They provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Coordinator is a seasoned individual contributor, providing experienced, independent operational support. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles responsibilities overview, expectations of various stakeholders to make you successful in this role

We will count on you to:

Process and self-Management:
- Contribute to achieving the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives
- Adheres to Company policies and is complying at all times.
- Maintains performance standards.
- Updates reports based on predefined templates on a regular basis to ensure accurate entry




- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation
- Completing all training related activities when assigned
- Cognizant of completing all assigned activities within the stipulated time
- Ensuring all production targets are met in training
- Ensuring all production targets are met in BAU (Post training)
- Ensuring all Quality targets are met in training
- Ensuring all quality targets are met in BAU (Post training)
- Communicate status of work, any issues with team managers and manager on time
- Schedule adherence is a must
- No unplanned leaves

Compliance, Regulatory and Procedural Responsibilities
- Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company
- Appropriate usage of Marsh systems to monitor, record and retain information
- Demonstrate transparent understanding of regulatory requirements
- Proactively ensures complia

📌 Senior Specialist (Mumbai)
🏢 Oliver Wyman
📍 Mumbai