We are looking for an experienced and detail-oriented Quality Analyst / Senior Quality Analyst to monitor, evaluate, and improve customer interactions across Voice, Chat, and Email processes. The ideal candidate will ensure compliance with client quality standards, identify improvement opportunities, conduct coaching sessions, and collaborate with operations to enhance customer experience and operational performance.
Who Can Apply?
- Any Graduate from any stream or discipline.
- Candidates looking for immediate joining only.
- Strictly no regular college students.
- Minimum 1 year to 4 years
- Applicants should be proficient in English with Any one regional language – HINDI or Kannada or Tamil or Telugu or Malayalam
- Candidates with Quality background from Customer Service role auditing outbound or Inbound or relevant consultancy hiring or BPO hiring background is mandate
Location: Bangalore
Department: QUALITY
Employment Type: Full time