DepartmentQualityFunctionBusiness ExcellenceReporting toVP – Business ExcellenceBand4/4ALocationGurgaonTeam size (D/I)
IC
JOB SUMMARY
Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma
Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions.
Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.
Facilitating change stakeholder management as part of transformational programs and improvement projects
Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
Work with project teams for representing the function/organization in various external/internal Quality Competitions.
Conduct internal/external benchmarking and in-sighting for best practice identification and replication
Process Excellence (Business Process Management System, BPM)
Process identification, documentation and managing version controls
Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
Work with business training teams to design process level training and certification program and drive adoption in partnership with business
Designing process flow diagrams on ARIS
Quality Culture and Capability Building
Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
Reporting of Quality initiatives to Sr. management
Support in last
📌 Chief Manager (India)
🏢 Axis Max Life Insurance
📍 India
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